Refund policy

Hygiene and Non-Returnable Products:

Due to the nature of skincare products and hygiene concerns, we generally do not accept returns or exchanges for products that have been opened or used.

You can always contact us for any return question at glowcopantry@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

We understand that mistakes can happen, so we will make exceptions for the following: 

Damaged Products: If your order arrives damaged due to courier handling it is not returnable in special cases you can contact us and send a video of the unboxing 

Missing Items: If you are missing items from your order, please contact us within 2days of receiving your order. 

Wrong Product Received: If you received the wrong product, please contact us within 2days of receiving your order.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

Contact Us: To initiate a return for one of the above exceptions, please contact our customer support team at [glowcopantry@gmail.com or +91 97653 02000] within 10 days of your order placement . 25days in terms of international

Return Instructions: We will provide you with instructions on how to return the product, including a return shipping label if applicable.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at glowcopantry@gmail.com.